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December News

Illustration of a christmas tree

Hello from the Easy Read Online team!

We hope you are well and getting ready for the festive break!

Here’s the last update from us at Easy Read Online for 2023.


Some highlight projects we have worked on this year

Front cover of Rail ticket consultation document

Rail ticket office consultation

In the summer, we were able to support the work of several rail companies as they consulted on changes to ticket offices in England. This included quickly turning around key consultation documents which enabled more people to fully engage with the consultation.

We then supported Transport Focus with an Easy Read version of their report on the consultation and outcomes. You can read the report here:

Front cover of the UN disability inclusion strategy report

United Nations disability inclusion strategy progress report

This strategy aims to make sure disabled people are fully included in the work of the UN and provide an example for member nations. We were delighted to support the UN’s work on this important strategy.

You can see the Easy Read report here:

NHS England

NHS England Logo

We have supported NHS England with many documents this year relating to their merger, and helping members of their staff to navigate the changes. This is part of our ongoing contract with NHS England.


Feedback from clients

UN Disability Inclusion Strategy Report

We are always pleased to hear from clients about how we have supported them in creating accessible information (And how we could do better!).

We were really pleased to hear this positive feedback from officers at Bristol City Council:

Quote in speech bubble


Feedback on our work from people with learning disabilities

A group of people with learning disabilities at Mencap Liverpool and Sefton regularly review examples of our work to check that the documents are clear and accessible to them. This is a key part of creating high-quality Easy Read documents. We also meet with the group regularly to discuss accessible information and best practices.

Here is some of the feedback we’ve received this year:

“Really clear and informative document that enabled the group to

have a good discussion around health inequalities.”

“Everyone found the document interesting and really liked how the original quotes were kept in as it made it feel more authentic and that they were getting a real point of view, the trickier words in bold with explanations underneath were very helpful too. Overall, a really good clear document!”

“Overall - Simple. clear pictures that stand out, bullet points used well.”

“We liked the use of bold writing and not too much text in one place.”

“There was a lot of information in this document but it was broken down well and made manageable for everyone to understand.”

We have also made some changes to our documents based on their feedback over the year, including:

  • Adding text captions to icons to make them clearer in images.

  • Adding a page at the start of documents which explains what Easy Read is and the features they will encounter.

A big thank you to the coordinators and members at Mencap Liverpool and Sefton for their continued help!


Welcome to the newest member of our team

llustration of Presley

A warm welcome to Presley who recently joined the team as our web-accessibility support.

He has been helping to prepare and remediate PDFs to make them accessible and compliant with the WCAG 2.1 web accessibility standard.


Office shut down

A quick reminder that our office will be closed for the festive period from 5pm on Wednesday 20th December until 9am on Wednesday 3rd January.

Closed Sign


Thank you

That’s all from us for this year. Thank you to all of the clients we have worked with, it’s been a pleasure to support your work in creating accessible information. We hope you have a restful break and wish you the best for 2024!

As ever, if you need to request a quote for information in Easy Read, you can use our online form:

Best wishes

The Easy Read Online team

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