Question 1

How do I request a quote?

Accepted Answer

You can request a quote by completing our online quote form.(https://www.easy-read-online.co.uk/get-a-quote2)

After completing the form, you will get an email to confirm your request has been received. One of our team will follow up and provide your quote within 1 working day.

Alternatively you can email: quotes@easy-read-online.co.uk(mailto:quotes@easy-read-online.co.uk)

Question 2

What information do you need from me to provide a quote?

Accepted Answer

To provide you with a firm quote we will need a copy of your original document, or the word count of your document. You can upload your document* (or submit the word count) using our quote form.(https://www.easy-read-online.co.uk/get-a-quote2)

The quote form will also ask you about any additional requirements, like print-ready versions, non-English language versions and interactive PDFs with fillable fields and tickboxes for surveys and forms.

If you do not have your document or word count available, you can provide us with an outline of your requirements and we will aim to provide you with a rough estimate. Contact us by email: quotes@easy-read-online.co.uk (quotes@easy-read-online.co.uk)

*You can only upload your document in the following file formats: Word Document (.docx or .doc) or PDF (.pdf).

Question 3

What happens when I ask for a quote?

Accepted Answer

When you have requested a quote, either by email (mailto:projects@easy-read-online.co.uk)or through our online quote form, (https://www.easy-read-online.co.uk/get-a-quote2)one of our team will prepare your quote and get back to you within one working day.

Question 4

How quickly can you provide a quote?

Accepted Answer

We will provide you with a quote within one working day.

Question 5

Do you offer discounts for charities and voluntary organisations?

Accepted Answer

For parity, our costs are the same across all sectors.

We can offer a VAT exemption if you are a charity - please ask us about this when requesting a quote.

Question 6

Can I get a quote without providing you with a document?

Accepted Answer

If you do not have your original document or word count available, you can provide us with an outline of your requirements and we will aim to provide you with a rough estimate. Contact us by email: quotes@easy-read-online.co.uk (quotes@easy-read-online.co.uk)

Question 7

What file format will I receive my Easy Read document in?

Accepted Answer

We will provide drafts of your Easy Read document in regular PDF format. If you have opted to have a final web-accessible PDF that meets accessibility regulations + screen-reader friendly (WCAG 2.2. compliant), we will provide this as a final draft, once you have approved the content of your Easy Read document(s)

We can prepare interactive PDFs with fillable text fields and tick boxes, for Easy Read surveys and forms. There is an additional charge for this service, so please let us know if you want us to provide a quote.

We do not provide Easy Read in html, although we can provide text and images files for your web design team to recreate the Easy Read content in html, or use in online survey software if you a producing a smart survey.

We can also provide your Easy Read document as a Microsoft Word file, or PowerPoint file on request (free of charge).

Question 8

What should I do if I cannot upload my document to the quote form?

Accepted Answer

You can send your document to us via email instead to: quotes@easy-read-online.co.uk (quotes@easy-read-online.co.uk)

Please tell us a little bit about the purpose of your document too. For example, what it is about and who it is for. And include a deadline fore the work if you have one.

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FAQs